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Job FlexibilityFlexible hours
What you'll do in this role
Proactively identify generative user research projects within your stage groups. Work collaboratively with Product Managers to execute research projects.
Divide your time across strategic research, problem validation, and solution validation.
Guide, and where necessary train, Product Designers in how to undertake evaluative research projects and in how to create strategic deliverables (such as journey maps, storyboards, competitive analyses, and personas).
Form a working understanding of the technology and features of the stage groups to which you are assigned, and have working knowledge of the end-to-end GitLab product.
Evangelize research. Share user insights with the broader organization and externally in creative ways to increase empathy.
Lead strategic user research initiatives that span multiple stage groups (and possibly the entire product).
Mentor UX Researchers, both inside and outside of your stage groups.
Actively contribute to UX Research processes, documentation, and repositories.
Engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
Interview potential UX candidates.
You should apply if you bring:
Significant professional experience with user research.
Experience integrating user research into product designs.
Excellent planning and organizational skills with the ability to manage multiple competing priorities.
Share our values, and work in accordance with those values.
Experience working for a tech startup.
Experience working with a remote team.
Enterprise software experience.
You'll stand out if you bring:
Developer platform/tool industry experience.
Degree in psychology, human factors, human-computer interaction or related field.