What you'll do in this role

• Proactively identify generative user research projects within your stage groups. Work collaboratively with Product Managers to execute research projects.
• Divide your time across strategic research, problem validation, and solution validation.
• Guide, and where necessary train, Product Designers in how to undertake evaluative research projects and in how to create strategic deliverables (such as journey maps, storyboards, competitive analyses, and personas).
• Form a working understanding of the technology and features of the stage groups to which you are assigned, and have working knowledge of the end-to-end GitLab product.
• Evangelize research. Share user insights with the broader organization and externally in creative ways to increase empathy.
• Lead strategic user research initiatives that span multiple stage groups (and possibly the entire product).
• Mentor UX Researchers, both inside and outside of your stage groups.
• Actively contribute to UX Research processes, documentation, and repositories.
• Engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
• Interview potential UX candidates.

You should apply if you bring:

• Significant professional experience with user research.
• Experience integrating user research into product designs.
• Excellent planning and organizational skills with the ability to manage multiple competing priorities.
• Share our values, and work in accordance with those values.
• Experience working for a tech startup.
• Experience working with a remote team.
• Enterprise software experience.

You'll stand out if you bring:

• Developer platform/tool industry experience.
• Degree in psychology, human factors, human-computer interaction or related field.
• Passion for open source tools.
• Passion for developer experience.