Job Type: Customer Support
About Good Money
Good Money is the world’s first digital banking platform where we make every customer an owner and allocate 50% of our profits to social and environmental impact. We believe in a revolutionary idea: You should own the businesses you buy from just by purchasing products or services from those businesses. We can tap into a movement that helps change a corrupt system that destroys the planet and benefits the 1%.
We want your help building the first conscious digital banking platform. We’ve hired a distributed team of 45 and raised funding from top investors to take over the financial system and use it for Good. We’re growing now to prepare for our product launch in March.
About the Role - Community Manager
We’re looking for an innovative digital organizer and community manager to serve our customers from day one at this upcoming product launch.
Our intention is to build more than a traditional digital community. To succeed in our mission of reshaping the financial system in service of people and planet, we must create a movement. Your mission will be to grow, engage and nurture our digital community through creative, empathetic and informative direct communications, innovative content and evocative campaigns. You'll help lead the strategy, planning and execution of digital community engagement initiatives that enroll users in the higher purpose of our platform and, in the process, grow the movement.
You love to connect in the digital realm, and will draw from a broad digital toolset to bridge divides and find common ground with potential members of our community. You have your finger squarely on the pulse of emerging digital/social trends and will have license to push boundaries to capture new user attention, and translate that attention into action relative to internal goals. You are eager and experienced in building partnerships with publishers, groups and brands to increase reach and drive new users into our ecosystem.
Specifically, you'll help optimize our social channels, devise digital activations, bridge the gap from online to offline (and visa versa), while managing the day-to-day activities of our social channels (managing posts, calendars and user comments).
You’re a strong collaborator whose sense of curiosity naturally predisposes you to relentless research and testing, listening to user feedback from an empathetic place to reveal opportunities to improve their experience and connection to the movement we'll create together.
Tools that will help you succeed in the role:
Here’s what you can expect in return:
Legacy - Your impact in this role
Mastery - The growth and development you will experience
Freedom - The tangible and intangible perks of this role
Hiring Philosophy & Process. Look, we know job searching is hard, time-consuming, and stressful. We aim to let you know everything we can, when we can. We want to make sure you have all the time you need to learn more about us. We also want to have the time we need to learn more about you. Once we surpass the threshold, we want to move forward.
Anticipated Process for Top Candidates:
Feel Right For You? We’d love to hear from you no matter your background. Drop your resume in one click and we’ll be happy to answer your questions from there.