Job Type: Customer Support
Hunter is a company founded 5 years ago in France by Antoine and François. Our goal is to make it easier for businesses to connect with each other. We make it happen by continually analyzing public data on the web and making it easy and practical to search.
We built Hunter to match our needs and aspirations (hopefully, you'll share them too!). We spend most our time improving our product and helping our customers to get better results. We are self-funded and aim at building a healthy long-term business.
Maintaining a tight-knit group is essential to us as it creates stronger bonds, increases productivity, and eases communication. We're currently a team of 8 and love it this way. We're in 7 countries (🇫🇷,🇩🇪,🇮🇹,🇹🇭,🇨🇦,🇵🇹,🇺🇦) meaning working remotely is in our DNA. Twice a year, you'll get to meet everyone in person during our company retreats (always in a different place in Europe!).
You'll be joining Giovanni and Juliette in the Customer Success team. This position is essential for Hunter: Even though we keep our product simple, users sometimes need help to get started or better understand how Hunter can help them. The interactions they'll have with you will prove essential to increase retention, convert new people, and maintain a happy user-base.
Most of the communications with users will happen in writing on Intercom. That's where you'll be resolving tickets daily. Sometimes, you might also jump on a few calls to help with a sale or do customer research.
We also know that we must continually improve the way we handle Customer Support: This means we have projects that aim to structurally change and improve how we serve our users. Once in the team, based on your skills and interests, you'll take part in those projects.
Your role also has another critical function: you're the linchpin between users and the rest of the team. Weekly, you'll be sharing feedback, feature requests, and bugs to be fixed. Those interactions with the product team heavily influence the roadmap. You'll be helping us move the service in the right direction.