Job Type: Customer Support
Answer phone calls and emails, providing support on a wide range of topics
Act as a trusted advisor to new and prospective customers
Review customer requirements to provide the most optimal solution for their organization
Troubleshoot technical issues and communicate back to the customer
Stay up-to-date by reading technical articles and receiving training for new features
All positions are full-time. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances.
Since we work from home, we are hiring residents of Ireland located anywhere in the country.
At this time we are accepting applications from individuals in Ireland interested in working :
Monday - Friday, 6am - 2 : 30pm (Irish Standard Time)
Completed some college in a relevant field (Mathematics, Computer science, Linguistics, IT, physics, Biology, Chemistry etc.)
0-3 years of Customer Success / Support experience (SaaS experience preferred)
Analytical mindset with ability to quickly recognize patterns
Able to master new software and systems effortlessly and quickly
Superb writing and communication skills : accurate, focused, and detailed
Excellent at multitasking and highly productive
Strong interpersonal skills
This is a remote, work from home role which saves you commuting time and allows flexibility. Since we are an international company, our standard business days are Monday to Friday but we offer 24 / 7 support to our customers.
We are looking for an individual in Ireland who is flexible and can work with stakeholders located around the world. We offer development opportunities and provide work equipment including a laptop, headset and a phone.
You will also have the opportunity to participate in our bi-annual company retreat. If you want to contribute directly to the growth of an innovative SaaS company, please send us your resume!