Job Type: Customer Support
This is a 12 month fixed term contract covering maternity leave.
As Semaphore's Customer Support Representative, you will be providing first-class service and support to our customers. Our product Semaphore is a web-based code delivery service for developers, with a global customer base including companies such as Salesforce and Toyota. Our mission is to build a lasting company where talented people work on great products for customers who benefit from them. That’s where you step in.
When Semaphore users have questions, they contact Support and we help them as quickly and awesomely as possible. As a Customer Support Representative, you will handle a wide variety of inquiries, including questions about user credentials, email notifications, billing information and user management while delegating technical support requests to the rest of the team. This requires a logical brain and a spidey sense for solving problems.
The most important characteristic of our support team is that we love helping developers. Semaphore is a tool that assists developers with delivering their code faster. Our job is to help — and so far 9 out of 10 users rate our support as "great".
Our customers love when we get back to them on the same day with a clear, concise, and friendly answer. You should be excellent at writing with superb grammar, a friendly tone and ability to explain complicated things simply. You will measure your success in swiftness, accuracy, and clarity. You should also be tech-savvy enough to understand how Semaphore works.
Working hours will be commencing with 9am - 5pm CET during the period of initial training and onboarding, after this, you will follow the weekly shift pattern of 8am - 4pm and 1pm - 9pm together with our colleagues in the customer support.
Semaphore's customers are testing and deploying some of the coolest and most innovative cloud applications today. You will be the key person to support them by:
Semaphore is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.