Job Type: Other
Squarespace Customer Operations empowers users through scalable self-help tools, personalized support, and customer advocacy. Customer Operations runs 24/7 with over 300 people based in New York, Dublin, and Portland. The Internal Content team leads knowledge management and documentation for the department. At the forefront of every product, policy, and workflow change, we ensure Support Advisors and Associates are equipped with organized and trusted information they need to provide the best customer support.
As an Internal Content Writer, you’ll create and maintain internal documentation, macros (canned support responses), newsletters, and other resources for Customer Support. You’ll focus on specific areas of our internal policies and procedures and the Squarespace platform. You’ll work with your teammates, ensuring your content is accurate, aligned with Squarespace style, and meeting our audience’s needs. This is a great opportunity for an experienced writer or content strategist with a background in support in a technology company.
You will report to the Senior Team Lead, Internal Content and can be based in our New York, Portland, Dublin offices or remotely.
HOW TO APPLY
Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories with the world. Squarespace’s team of more than 1,000 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visitwww.squarespace.com/about.
Benefits & Perks
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.