Job Type: Customer Support
Customer Support Specialist - Voxpro Dublin - 6 Month Contract - Work From Home
This is a unique opportunity to join Voxpro and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences and support. We now have exciting opportunities for Customer Support Analyst for one of our Global clients in a fintech industry. There will be an option to start this role remotely.
What you will do:
Provision of an excellent support experience to Voxpro customers users via email
Responsible for providing support to customers by investigating, troubleshooting and resolving cases across multiple channels.
Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.
Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
Always be on the lookout for ways to improve the way we do things
Advocate for users and pass ideas and best practices on to the rest of the team
Update the internal knowledge base when you discover something new
Establish effective working relationships with team members.
What we are looking for:
Fluent in written and spoken English
Minimum of 1 year of relevant experience in customer support and or technical support role in a call center environment
Previous experience working with CRM (ideally Salesforce)
Excellent problem-solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time management skills and motivation to exceed expectations
Ability to work with systems you may not have come across before
Enjoy working in a fast paced environment
Good with working with computers and troubleshooting skills
Strong team spirit with a passion and drive to help users and to deliver the best customer experience