Job Type: Customer Support
You’ll primarily communicate with external developers through our community forum, email, and chat to help customers debug issues with their API integrations (airtable.com/api), scripts (try.airtable.com/scripting), and custom blocks (airtable.com/developers/blocks). You will relay product and user enablement feedback to inform broader company actions as we partner to lay the foundations of Airtable’s developer community. This role requires a love of learning, deep curiosity, and clear-writing skills. The right customer solution won't always be obvious, but you see this as part of the fun!
The role can be remote or based in our Austin or San Francisco office. This role has fixed hours of 7am-3pm ET or 11am - 7pm PT.
Bonus points if
Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.
We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.
Airtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Learn more about the product and signup at http://airtable.com