Who we are

Frankli is on a mission to make work more people-centric. We empower organisations to improve the engagement and performance of their people. This helps them in several, important ways, which is great. It’s going very well and so our team is growing to meet the increased demand from Customers. 

We're a hard-working, outgoing, get-things-done kind of team. We’re building a platform to connect and support people at work and ultimately, to help businesses become more successful. At Frankli, we roll up our sleeves, we act fast on customer feedback and we learn together. We're looking for energetic, skilled people who will do the same.

What we need

As a Customer Success Specialist, you will provide a helping hand to our Customers who are growing their business with Frankli. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Frankli works.

What you will do

• Develop deep knowledge of the Frankli software
• Providing a great onboarding experience for our Customers.
• Answer how-to questions and help customers navigate a variety of tools within Frankli
• Diagnose issues and engage with our engineering teams using established processes
• Collaborate with internal teams such as Marketing & Growth teams, and identify opportunities for existing customers to use more of our platform or services
• Show composure, resilience, and flexibility as customer needs evolve and grow.
• Build relationships with prospects and internal stakeholders to grow new business

Requirements

Moving company is a big decision and one we know you’re probably keen to get right. So, if you’re looking for a large team, with a steady 9-5, with lots of certainties and someone telling you what to do, then we are NOT for you 😁  

Joining our small dynamic, ambitious team means you get to shape and input into a broad range of things as we’re scaling.

So these are the things we need you to be and to bring...

• A powerful work ethic
• Find creative problem solving fulfilling & challenging
• Adapt quickly to changing priorities and customer needs
• Passionate about working with customers and finding solutions that make their goals possible
• Experience in a startup environment, if possible
• Excellent written and verbal communication
• Exceptional listening skills 
• Strong organisation and time management
• A sharp focus on your goals
• Emotional intelligence
• Tons of energy, passion, humour, compassion, and enthusiasm
• Excellent communications skills

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Benefits

As a start-up, we work hard but it doesn’t actually feel like work :). We’re all working remotely and as our Frankli platform supports and facilitates distributed teams, we’re walking our own talk and will continue to be remote first. So this is a truly flexible organisation. 

• Competitive salary in a fast-growing early-stage start-up
• An entrepreneurial working environment. If you can make a commercial case for a project that fits with our vision, you’ll likely be able to execute it
• Flexible and relaxed holiday policy so you can take time off when you need to
• Flexible and remote working opportunities supported
• A healthier pace of life and commute to work
• The right equipment you need to get your job done

Oh, and we almost forgot to mention, we are currently participating in a global 4-Day working week initiative, so you’ll have plenty of time to focus on all the things you love outside of Frankli 😁

‍Please note: Location for this role is anywhere in the Republic of Ireland - Fully Remote